Chapter 4: How to Sweeten the Pot
Converse to Succeed
Although companies do have control over a number of the ecosystem areas, we are quickly coming closer to a connected landscape where the most a company will be able to do is create value and let it work its way through integrated channels naturally, ultimately leaving you with nothing more than an ongoing assignment of monitoring the adaptation of your brand and tweaking the output objectively. So instead of having a day filled with running A/B tests, modifying copy and running focus groups for messaging feedback, a marketer’s day will likely increasingly involve working with the R&D and customer service team.




